Our Commitment to Safe Play
Golisimo Casino is committed to providing a safe and responsible gaming environment for all Canadian players. We offer a comprehensive suite of self-management tools designed to help you maintain healthy gambling habits.
If gambling stops being fun, it's time to stop. Our responsible gaming features are available 24/7 through your account settings, and our support team is trained to assist with any concerns.
Self-Management Tools
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit into your account. Once reached, you cannot deposit more until the period resets.
- Daily limits take effect immediately
- Increases require a 24-hour cooling period
- Decreases apply instantly
Loss Limits
Control your maximum losses over a set period. When your net loss reaches this limit, you'll be restricted from placing further bets until the period ends.
- Choose daily, weekly, or monthly periods
- Calculated based on net losses (bets minus wins)
- Helps prevent chasing losses
Session Time Reminders
Receive notifications after a specified amount of time spent playing. These reminders help you stay aware of how long you've been gaming.
- Set reminders at 30, 60, 90, or 120-minute intervals
- Displays session duration and balance changes
- Option to continue or take a break
Cooling-Off Periods
Take a short break from gambling without permanently closing your account. During this time, you cannot log in or place bets.
- Available periods: 24 hours, 48 hours, 7 days, 30 days
- Account automatically reactivates after the period
- Cannot be reversed once activated
Self-Exclusion
For longer breaks, self-exclusion prevents all access to your account and blocks marketing communications. This is a serious commitment to taking time away from gambling.
- Minimum period: 6 months
- Maximum period: 5 years or permanent
- Any remaining balance will be returned to you
- Re-activation requires a 24-hour waiting period after exclusion ends
Recognizing Problem Gambling
Problem gambling can develop gradually. Being aware of warning signs can help you or someone you care about seek help early. Consider the following questions:
Do you spend more time or money gambling than you intended?
Do you feel restless or irritable when trying to reduce gambling?
Have you tried to cut back on gambling but been unable to?
Do you gamble to escape problems or relieve negative feelings?
Do you chase losses by gambling more to win back money?
Have you lied to family or friends about your gambling habits?
Has gambling affected your relationships, work, or finances?
Do you rely on others to provide money to relieve gambling debts?
If you answered yes to several of these questions, we encourage you to speak with a professional or contact one of the support organizations listed below.
Professional Support Resources
These organizations provide free, confidential support for problem gambling in Canada:
ConnexOntario
24/7 helpline for Ontario residents
1-866-531-2600
Gambling Therapy
Free online support and counselling worldwide
gamblingtherapy.org
Responsible Gambling Council
Canadian non-profit dedicated to problem gambling prevention
responsiblegambling.org
Gamblers Anonymous
Peer support meetings across Canada
gamblersanonymous.org
How Our Support Team Can Help
Our customer support team is trained in responsible gambling protocols and can assist you with:
Contact our support team 24/7 via live chat or email. All responsible gambling requests are handled with complete confidentiality.
Frequently Asked Questions
How do I set a deposit limit on my account?
Log into your account, go to Settings, then select Responsible Gaming. Choose Deposit Limits and enter your preferred daily, weekly, or monthly amount. Decreases apply immediately; increases have a 24-hour waiting period.
Can I cancel a cooling-off period once it's activated?
No. Once a cooling-off period is activated, it cannot be reversed or shortened. Your account will automatically reactivate once the selected period ends. This policy protects players who may reconsider during an emotional moment.
How do I close my account permanently?
Contact our support team via live chat or email and request permanent account closure. Any remaining balance will be returned to your registered payment method. Closed accounts cannot be reopened.
What happens to my balance during self-exclusion?
When you activate self-exclusion, any withdrawable balance in your account will be processed and returned to your registered payment method. Pending bonuses and promotional funds will be forfeited.
Can I reopen my account after self-exclusion ends?
After your self-exclusion period ends, you may request account reactivation by contacting support. There is a mandatory 24-hour reflection period before your account can be reopened. During this time, you may reconsider your decision.
Will I still receive marketing emails during self-exclusion?
No. When you activate self-exclusion, all marketing communications are automatically stopped. You will not receive promotional emails, SMS messages, or push notifications during your exclusion period.